Download ISO 19011:2002 Guidelines for quality and or environmental by ISO/TC 176/SC 3 PDF

By ISO/TC 176/SC 3

This overseas usual presents tips at the rules of auditing, dealing with audit programmes, carrying out caliber administration process audits and environmental administration procedure audits, in addition to advice at the competence of caliber and environmental administration method auditors.It is appropriate to all organisations wanting to behavior inner or exterior audits of caliber and/or environmental administration structures or to regulate an audit programme.The software of this overseas usual to different different types of audit is feasible in precept, only if precise attention is paid to determining the competence wanted by way of the audit crew contributors in such situations.

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Additional info for ISO 19011:2002 Guidelines for quality and or environmental management systems auditing

Example text

Table 2 — Evaluation methods Evaluation method Objectives Examples Review of records To verify the background of the auditor Analysis of records of education, training, employment and audit experience Positive and negative feedback To provide information about how the performance of the auditor is perceived Surveys, questionnaires, personal references, testimonials, complaints, performance evaluation, peer review Interview To evaluate personal attributes and communication skills, to verify information and test knowledge and to acquire additional information Face-to-face and telephone interviews Observation To evaluate personal attributes and the ability to apply knowledge and skills Role playing, witnessed audits, onthe-job performance Testing To evaluate personal attributes and knowledge and skills and their application Oral and written exams, psychometric testing Post-audit review To provide information where direct observation may not be possible or appropriate Review of the audit report and discussion with the audit client, auditee, colleagues and with the auditor 30 © ISO 2002 – All rights reserved © ISO 2002 – All rights reserved Ability to apply the relevant parts of the Management System Manual and related procedures.

Review of training records Performance evaluation Step 3 Evaluation methods Completed an internal auditor training course. Satisfactory performance in the workplace.

Figure 5 illustrates the relationship between these stages of evaluation. 2 may be used in each of these stages of evaluation. 2 Evaluation process The evaluation process involves four main steps. Step 1 — Identify the personal attributes, and the knowledge and skills to meet the needs of the audit programme In deciding the appropriate knowledge and skills, the following should be considered:  the size, nature and complexity of the organization to be audited;  the objectives and extent of the audit programme; © ISO 2002 – All rights reserved 29 ISO 19011:2002(E)  certification/registration and accreditation requirements;  the role of the audit process in the management of the organization to be audited;  the level of confidence required in the audit programme;  the complexity of the management system to be audited.

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