Download Interpersonal Skills at Work by John Hayes PDF

By John Hayes

In this age of e-business, there's an expanding over-reliance on digital communique and inadequate cognizance paid to the administration of face-to-face relationships. during this interesting textual content, John Hayes addresses this important place of work factor via studying the character of interpersonal ability: the goal-directed behaviours utilized in face-to-face interactions with the intention to in achieving wanted results. He argues that interpersonal competence is a key managerial ability that can distinguish the profitable from the unsuccessful.

Providing a truly dependent and finished review of the interpersonal talents crucial for potent performing at paintings, this ebook provides a micro-skills method of improvement that may be used to enhance interpersonal competence, in addition to explaining, by using illustrations and functional examples, tips on how to learn the particular or strength behaviour of these round us. this information can then be used to steer the way we relate to others as we discover ways to deal with our relations extra effectively.

This ebook may be perfect for practicing managers and scholars of commercial and administration reviews and psychology. the abilities it promotes make it of significant worth for these in quite a lot of professions (including academics, medical professionals, nurses, social staff and cops) of their daily operating environment.

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Sample text

A consequence of cognitive deficits may be that we attribute any success to chance or good luck rather than to our own efforts. Changing this expectation requires us to change our attribution of success or failure from factors we cannot influence, such as luck, to factors we can control. Re-examining our past experience to identify the extent to which we have actually managed to exercise control over outcomes can sometimes help us reinforce beliefs about self-agency. However, this may have the opposite effect if expectations of helplessness and motivational deficits have influenced our behaviour and encouraged us to adopt a passive role in recent encounters.

Problems arise when there is a significant difference between them. For example, a manager may espouse a consultative leadership style but in practice take decisions without reference to what others think and feel. She may think she has consulted, but in reality she may have failed to listen to what others have to say, and her behaviour may have clearly signalled this failure to everybody around her. 33 INTERPERSONAL SKILLS AT WORK The outcome is a situation where others know things about her that she does not know about herself.

Accenting, which is the term used to describe a one- or two-word restatement that focuses attention on what somebody has just said, is one of several behaviours that may be grouped together under the broad heading of following skills. Following skills are behaviours that help one person encourage somebody else to talk and help the first person concentrate on what the speaker has to say. Following skills are one of a number of sets of behaviours which, at another level, are referred to collectively as listening skills.

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