Download Head & Heart Management: Managing attitudes, beliefs, by A. Furnham PDF

By A. Furnham

Good managers comprehend the human and human wishes. They understand that often the guts ideas the pinnacle, and so they be aware of what this may suggest for a company. With approximately a hundred 'thought-pieces' at the global of administration and revenues, this booklet explores how the guts can rule the pinnacle and is perfect for 'dipping into' on a variety of occasions.

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Additional info for Head & Heart Management: Managing attitudes, beliefs, behaviors and emotions at work

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The early work focused on doctors who were thought to be particularly prone because of the pressure of too many patients, having to make critical decisions based on ambiguous information, and having to face the consequences of those decisions. Also interaction with patients and their families and friends is often fraught because it is charged with anxiety, embarrassment and, more unpleasantly, tension. So this leads from acute to chronic stress, and thence to burnout. Burnout is associated with physical exhaustion and illness, with increasing use of legal and illegal drugs, and with marital and family conflict in addition to the usual suspects associated with neuroses: anxiety, depression, hypochondria and low self-esteem.

They feel they accomplish worthwhile things, and make a real contribution to the lives of their employers, clients, friends and family. They can report exhilaration at work and are really happy to be there. The burnt-out never experience any of this. Indeed, their reaction is the precise opposite. So what are the antecedents of burnout? The usual suspects are implicated: long working hours with a heavy “psychological workload”. Work culture and a lack of decision authority are also factors. It seems that there are various reactions to burnout.

But there are those who believe that competition may bring out the best in products but the worst in people. And it is particularly harmful if competition is encouraged within as opposed to between companies. The pendulum swings back and forth among educational experts as much as with business gurus. At one time, all competition was frowned upon because of its supposed long- and short-term negative effects on the losers. They labeled themselves as failures and this produced a sort of selffulfilling prophecy.

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