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By Michael A. West

This booklet provides managers and experts useful suggestions on the best way to construct firms which are based round potent teamworking.This textual content makes a speciality of how you can construct enterprises which are established round teams.Ideal for managers or experts who're introducing team-based operating into organizations.Examines the mental and social tactics which could facilitate or hinder profitable teamwork.Each bankruptcy includes goals, actions, help fabrics and tools.Support fabrics is also downloaded from an accompanying website.Based on facts accumulated via the authors over twenty years of sensible administration event, learn in firms, and consultancy.

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Extra resources for Building Team-Based Working: A Practical Guide to Organizational Transformation (One Stop Training)

Example text

West et al. (2002) have shown that the extent of teamworking in UK hospitals directly predicts levels of patient mortality. Improved effectiveness: teams promote improved quality management. Moreover, when the functional unit is a team rather than an individual staff member, the monitoring, coordination, and direction of flat organizations is more effective. Flexible response to change: teams make it possible to develop and deliver products and services fast and cost effectively, without any loss of quality.

Visits to team-based organizations to learn about good practice, hindrances and the processes involved in developing a team-based organization are therefore recommended. 2 Appraisal and Performance Review Systems Team performance review Considerable performance benefits result from the provision of clear, constructive feedback to teams, though team members report that this area is often neglected. Individuals get feedback on performance but team performance is rarely evaluated. In a teambased organization considerable attention should be devoted to the development of performance criteria against which teams can be measured.

People become immensely frustrated at the struggle involved in implementing a clearly sensible innovation, particularly when they are unable to understand why it is proving so difficult and why it arouses so much hostility. Below are some strategies for confronting defensive routines: • Have arguments well thought out; reasons should be compelling, vigorous and publicly testable. 22 DECIDING ON TEAM-BASED WORKING ( TBW ) • Do not promise more than can be delivered; unrealistic promises can be seized upon to reject what is essentially a good idea.

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