By Paul R. Niven
Publication is in new situation and used to be shipped in a well timed demeanour. have not but learn it, notwithstanding.
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Extra resources for Balanced Scorecard Step-by-Step: Maximizing Performance and Maintaining Results
This differs from 36 Balanced Scorecard as an Enduring Management Tool the for-profit model in which all measures ultimately lead to improved financial performance. To capture the power of the Balanced Scorecard as a management system, organizations often require more than low-tech, paper-based solutions. The software industry has developed many Balanced Scorecard applications that support not only reporting but allow for sophisticated analysis, strategy mapping, and information sharing. Recent estimates suggest nearly half of all Scorecard-implementing organizations will pursue a commercially available software solution to support their efforts.
5. Interview on National Public Radio’s Morning Edition, October 27, 2000. 6. Testimony by David M.
Take, for example, the word customer. Who is the customer of a government agency? Who is served by a not-for-profit group? While this task is difficult, ultimately the critical examination of words like customer and target help these organizations determine exactly who it is they are attempting to satisfy and what critical drivers of performance they must excel at in order to do so. Despite the challenges, a growing number of government and not-forprofit organizations have turned to the Balanced Scorecard and are achiev- 32 Balanced Scorecard as an Enduring Management Tool ing significant results.